Visitor
•
1 Message
Upgrade phone not received
Upgrade iPhone shipped 10/13/25 to deliver 10/15/25. It still hasn’t delivered. Tracking has said it’s out for delivery since 6:17am 10/15/25. I’ve called FedEx and Xfinity and can’t get a live person. I want my phone!!
Accepted Solution
XfinityChelseaB
Official Employee
•
2K Messages
16 days ago
Hello @user_qao5gb Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
0
0