Upgrade issues

I’m trying to upgrade my phone and watch but keep getting error message indicating technical difficulties

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XfinityAbby

Official Employee

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1.3K Messages

2 months ago

Hello @user_8em24k thank you for reaching out on our community forum. I know how important it is to get that phone and watch upgrade completed. Have you attempted to clear cache and cookies or try another browser?

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user_f6kv7o

Visitor

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3 Messages

1 month ago

I got you beat. Xfinity website wouldn’t let me upgrade bc of their own “device issues” in the last s teen of your cart order. So I call wonderful “Mona” who does the upgrade over the phone….makes me pay around 200$ and finally once the phone arrives: guess what??? It’s NOT an upgrade: it’s a new line with its own new cell phone #!!! Call support and another shocker: they can’t do anything but say “we’ll send you a shipping label for the return” …

still can’t get a an upgrade!!! Woo hoo. Time to go back where I came From; Verizon!

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user_f6kv7o

Visitor

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3 Messages

@user_f6kv7o craziest thing is here I am with the brand new iPhone 17 pro max in my hand…and the IT technical “back end” can’t even just make the correction on their end. They send me a feeex shipping label and remind me to return it in 20 days; awesome. So u just wasted a new iPhone that the customer wanted for an upgrade…..that is physically at my house. Now I gotta Send that newly used phone back; only to be told by the friendly rep “start another upgrade on the Xfinity app” hahahah. I’m like “this is how I got Here Sir”.

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1 month ago

XfinityDuron

Official Employee

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1.2K Messages

Hey there, just wanted to reach out to see if you were able to make some progress with your mobile concerns?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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29 days ago

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Devices

user_8em24k

Upgrade issues

XfinityAbby

user_f6kv7o

user_f6kv7o

XfinityDuron

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