Untrained staff

I did asked to port in a number to Xfinity and a staff assisted in doing that which they say everything is fine and reply should be in my 2hours for confirmation. Unfortunately it was and it’s been over a week calling different staff telling me the number is not port in and have to start all over again.
This a very frustrating as the agents seem not to know much about porting or technical support

Responses

XfinityJoshuaG

Official Employee

•

331 Messages

10 months ago

@user_w513ui So sorry to hear that if you're still having issues please direct message us your full name and address.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window

• Press Enter to send your message

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Devices

user_w513ui

Untrained staff

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