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gijoe69
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2 Messages

Saturday, August 23rd, 2025

Unsuccessful sim unlock

I have paid off an iPhone 13 bought through Xfinity promotion. Despite multiple reps telling me it’s unlocked, my phone remains sim locked. I have already ported the number out believing it was unlocked based on what reps said. Can someone from support help me?

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6 days ago

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XfinityBillie

Official Employee

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3.6K Messages

6 days ago

 

gijoe69 Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Our team would be more than happy to take a look and see how we can best assist. Have you already attempted to follow the steps for unlocking your device with these directions from Apple's website?

 

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