Visitor
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1 Message
Unresolved Xfinity Mobile $500 trade-in promotion dropped due to device lost in transit. Requesting escalation
My son traded in his phone and was supposed to receive a $500 credit. The device that he sent back was either lost or stolen during delivery. I've called many many times about the $500 credit. Ive gotten a few one time credits, but the monthly credit never appears on my account.
XfinityQuemekia
Official Employee
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1.6K Messages
6 hours ago
I am so sorry to hear your son's trade-in device was lost or stolen during shipping, especially since you have had to call so many times about the promotional credit. Because these promotions depend on the device being received and graded to verify its value, the missing shipment is what caused the credits to drop. Have you already submitted a claim to the carrier for the lost package?
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