Unresolved refund

@user_40gy87 Hello there! Thank you for sharing the ongoing trouble that you have experienced with receiving the refund. I'm sorry that it has not been processed yet and that you are receiving conflicting details. It seems like this is for a mobile device that was sent it. Have you talked to our mobile experts on the phone at 1-888-936-4968 or have you been able to chat with them here: xfinity.com/xfinityassistant/?channel=xMobile

@user_40gy87​ same here; waiting since January 2024. No one ever calls me, when I call it is as if I’m starting all over again from scratch no one takes notes on the account was unable to activate my phone from the moment that it was purchased or delivered. Return the phone on my dime because they said they were sending me a label, but they didn’t. They told me to go to the FedEx store and they were return it for free they would not. They said they needed something from Xfinity which I didn’t have, sent it back. They said the phone was returned damage which it was not yet they continue to bill my account. 

Hello @user_laqlwe, thank you for taking the time to reach out on social media.  I understand your concern with the return, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

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