Thank you for reaching out here @user_n3rfh8. If you still need assistance with that phone, we would be happy to help you here. Was that device purchased from Xfinity or a different source?
Then I had issues out of it and then they sent me a replacement phone that’s locked. However the phone I had was fully unlocked. So my replacement phone should be unlocked as well, right?
user_n3rfh8 Thank you for the claification! You should be able to reach out to the source you purchased it from, and request the phone be unlocked. It's hard to say if another vendor has a different process for unlocking phones besides if it's paid off. Please let us know if there are any other questions we can answer for you.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJohnG
Official Employee
•
1.9K Messages
6 days ago
Thank you for reaching out here @user_n3rfh8. If you still need assistance with that phone, we would be happy to help you here. Was that device purchased from Xfinity or a different source?
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