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user_yimj2c
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2 Messages

09/14/2026 5:02 AM

Unlocking my phone

Hey Xfinity I need some help to unlock my phone too. I call the customer service they were speechless and of no help. I went in store located in Lakewood Tacoma they did same it was so annoying. I have PCS order I will appreciate any help to get the device unlocked. My PCS orders is ready to submitted. 
Looking forward for assistance,

thanks. 

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1 month ago

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XfinityChristy

Official Employee

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3.2K Messages

1 month ago

@user_yimj2c Hello, and thank you for reaching out. I can understand how frustrating it can be to contact support and visit a store without getting the help you need, especially when you're trying to complete a port-out request. We appreciate you taking the time to let us know about your experience. For an Xfinity Mobile device to be eligible for unlocking, the following requirements generally need to be met:

• The device must be purchased through Xfinity Mobile and not reported as lost, stolen, or involved in fraud.
• The device must be fully paid off.
• The account associated with the device must be in good standing.

You can review the full device unlocking requirements and process here: Xfinity Mobile Device Unlocking Information.

 

If your device meets the eligibility requirements, and you're still unable to get it unlocked, please send us a Direct message with your full name and service address. We'd be happy to take a closer look and see what options are available to help.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum

 

We look forward to assisting you further!

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user_yimj2c

Visitor

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2 Messages

Good morning

I have overseas assignments for a long duration. 

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1 month ago

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XfinityChristy

Official Employee

 • 

3.2K Messages

 

user_yimj2c To take a closer look at things, please send us a Direct message with your full name and service address. We'd be happy to take a closer look and see what options are available to help.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum

 

We look forward to assisting you further!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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