1 Message
Unlocking device
I have been waiting for 1 week for a device to be unlocked. It was paid off 3 months ago when I paid it off I was assured it would be unlocked and it never did. This is the last device I will be buying from this company once my contract is up I will be looking for a new mobile service and cable and internet! Complete garbage company honestly no perks for being a long term customer no upgrade specials it's just sad. Pure entitlement as a company!
XfinityRyanE
Official Employee
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1.1K Messages
10 months ago
Hello @user_fjia7x, I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.
Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
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