Visitor
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2 Messages
Unlocking an old phone
My buddy has a Pixel 7 locked to Xfinity he'd like to pass to his mother. He has moved to another state and doesn't have Xfinity anymore. Is there a chance to unlock this phone, or is it a dumpster candidate?
He said he tried calling Xfinity, but the customer service drone kept asking him about his account number, and when he found his old one, he didn't know what to do with it.
The phone is paid off and should be unlockable.
DreamSayerZ
Problem Solver
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872 Messages
2 months ago
@user_k9gwsg The original owner of the phone has to do this. I recommend he call again and say agent or act as a new customer. Once he gets a live person they can transfer him to the correct department. 1-888-936-4968.
(edited)
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XfinityThomasA
Official Employee
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2.6K Messages
2 months ago
Hello, user_k9gwsg!
Welcome to the Xfinity Forums community—we’re really glad to have you here.
If you're looking to unlock your Xfinity Mobile phone so it can be used with another wireless carrier, we’ve got you covered. In most cases, your phone will be unlocked automatically within 48 hours of being fully paid off.
Here are a few additional requirements to keep in mind:
At least 60 days must have passed since the phone was first activated.
Your Xfinity Mobile account must be in good standing, with no past-due balance.
The phone must not be reported as lost, stolen, or involved in any fraudulent activity.
If you believe you’ve met all these requirements but your phone is still locked, we recommend chatting with the Xfinity Assistant for further help.
Please note: We’re unable to unlock phones for international travel unless all the above conditions are met. Also, only the account holder, Primary user, or a Manager on the original Xfinity Mobile account can request an unlock.
Let us know if you have any questions—we’re here to help!
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