Most of the time, your phone unlocks automatically within 48 hours of being paid off.
1. Your phone must be activated for at least 60 days.
2. The phone must be paid in full.
3. Your Xfinity Mobile account cannot have a past-due balance.
4. Your phone cannot be reported lost, stolen, or involved in fraudulent activity.
5. Devices are not eligible to use a SIM from another provider — such as a local data plan with international travel — until all required device unlock eligibility rules are met.
6. Only account holders, Primary users, or Managers on an Xfinity Mobile account can request to have phones unlocked.
XfinityKei
Official Employee
•
2.8K Messages
17 hours ago
@user_ubc2wb Thanks for reaching out to our team for help.
I have a link to share with some formation on how to unlock your mobile device https://www.xfinity.com/support/articles/eligible-to-unlock-phone
Most of the time, your phone unlocks automatically within 48 hours of being paid off.
1. Your phone must be activated for at least 60 days.
2. The phone must be paid in full.
3. Your Xfinity Mobile account cannot have a past-due balance.
4. Your phone cannot be reported lost, stolen, or involved in fraudulent activity.
5. Devices are not eligible to use a SIM from another provider — such as a local data plan with international travel — until all required device unlock eligibility rules are met.
6. Only account holders, Primary users, or Managers on an Xfinity Mobile account can request to have phones unlocked.
I have a second link which goes into how to request your port pin https://www.xfinity.com/support/articles/previous-carrier-account-information
(edited)
0
0