2 Messages
Unlock
We switched to ATt , all devices paid off and no contract with Xfinity . Requested my sim unlocked . Well My 14 pro is not unlocked , we have been in this process for over a week now with no phone to use. This device has been paid off and is under no contract. You are now holding my phone hostage and I am beyond displeased . It’s been several tickets back and forth waiting 24 hours several Times and being assured it will be unlocked .Phone calls , store visits , chats . Receiving these emails saying it is when in fact it’s not . I need this taken care of NOW! I have , I have sick parents and I need access to my device and my mobile phone. This is ridiculous!
XfinityDilary
Official Employee
•
2K Messages
2 months ago
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0