Unlock Phone

@user_327mvv Thanks for adding a post to the forum. Most of the time, your phone unlocks automatically within 48 hours of being paid off.

Here are other unlock rules:

• Your phone must be activated for at least 60 days.
• The phone must be paid in full.
• Your Xfinity Mobile account cannot have a past-due balance.
• Your phone cannot be reported lost, stolen, or involved in fraudulent activity.

If you feel you meet these rules but your phone is still locked, please chat with Xfinity Assistant. Use the chat there to unlock the phone, as they are not unlocked over the forum or social media platforms.