Visitor
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1 Message
Unlock phone
My phone has been active for at least 30 days and has been completely paid off however my sim is still locked. Can you please help with this issue.
Visitor
•
1 Message
My phone has been active for at least 30 days and has been completely paid off however my sim is still locked. Can you please help with this issue.
XfinitySean
Official Employee
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209 Messages
11 days ago
Hi there user_a8frkx, thanks for reaching out through our community forums! Sorry that you've had issues unlocking your device. We'd be more than happy to see how we might be able to assist. Please send us a direct message with your name, name on the account (if different), and service address, and we'll get started.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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