UNLOCK phone due to active duty miltiary.

I also like to be contacted by customer relation team. I am active duty military with orders oversea. Under SCRA and Xfinity own military policy, service member are entitled for unlock.

I am writing to express my serious frustration and concern regarding the ongoing, unresolved issue with my military verification and the performance of my Xfinity service. Despite repeated attempts to resolve this matter through both the Customer Service and Customer Relations teams, the problem remains unaddressed and denied.  I was being pressured to select a more expensive home internet speed – a completely separate issue from the core UNLOCK ISSUE I have been pursuing for over three months.

My immediate need is for the resolution of device unlock due to military clause stated in your policy, I can not just utilizing my Xfinity service due to the consistently substandard performance of the Global Travel Pass provided by Xfinity. This issue has persisted for over three months, and each customer interaction has required a significant investment of my time – typically 2-3 hours – due to transfers, explanations, and repeated attempts to address the problem as the staff is transferring me to departments that is not in their realm.  Furthermore, the military verification website has proven unreliable, as my initial inquiry in January for military verificaiton and unlock action remains unresolved and, frankly, unreasonable given the ongoing complexity.

We are deeply concerned by this prolonged lack of progress and believe Xfinity is failing to meet its obligations to both military personnel/its customers. If this issue is not addressed, we will formally report this matter to the Federal Communications Commission (FCC) with documentation supporting our claims.