Unlock phone!!! Beyond annoyed

am writing to express my extreme dissatisfaction with the service I’ve received since switching to Xfinity Mobile. In just one month, I have experienced numerous dropped calls, unreliable service, and delays in accessing emails—all of which are severely impacting my ability to do my job. I have had multiple dropped calls during important meetings with my supervisor and clients. This is completely unacceptable.

Due to the poor quality of service, I attempted to cancel my service last week. I was informed that I had to pay off my phone in full in order to unlock it. Despite this costing me my trade-in value and old device, I complied.

After paying off the device, I was then told that my phone cannot be unlocked for 60 days—a policy that was not communicated clearly at the time of sale. Even worse, I’ve now had multiple tickets submitted, each of which has been denied despite assurances from store staff and phone agents that it would be resolved. I’ve visited the store and called customer service multiple times, only to be given the runaround.

This is the worst mobile service experience I have ever had, and it is seriously affecting my professional responsibilities. I need this resolved immediately.