Unlock device network

user_ypd33b Thank you so much for reaching out for help with unlocking your device. Xfinity mobile devices are unlocked automatically once all requirements are met. If, for any reason, the device is not unlocked, only the original purchaser/owner with us can request the devices to be unlocked. Please review our Xfinity mobile unlock policy for more information. 

If you purchased the devices directly from us and are the original owner, let me know so I can better assist.