Visitor
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4 Messages
Unlock device issue - military orders
Hi guys i really need help unlocking my phone, ive been in contact with the agents/customer service and they are opening a ticket regarding my issue. I am on military deployment orders and i need my device unlocked so i can use a different service while overseas. The problem is the agents would tell me that i dont need to send/upload my deployment orders but whenever the people who processes it checks the ticket, they immediately rejects it due to not having a military orders provided. Is there anyone here that can help me with this issue? This run around is starting to get frustrating. I checked the policy from xfinity website and i am sure that i am eligible without fully playing the device.
Accepted Solution
XfinityChristy
Official Employee
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2.7K Messages
11 days ago
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_ktiu0g
Visitor
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6 Messages
5 days ago
I've been having the exact same issue. I just went through a PCS and they won't allow me to unlock my phone, and I'm about to deploy overseas and they wont unlock my phone. The store says talk to someone on the phone, the customer service line says go into the store. This has been going on for weeks. They also won't wave my early termination fee for PCS. Good luck.
(edited)
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