Unlock device issue - military orders

yup they declined my unlock request because their "unlock policy requirements haven’t been met". yeah of course it's not met, their customer support that was submitting my ticket does not request my orders even after i told them I NEED TO SEND IT TO THEM, so the people that unlocks it just toss it down the drain immediately when they see it because there's no attached orders. don't even get me started with the people in their store lol, they literally don't know what they are talking about. they keep saying that they cannot do anything about when it's a written policy on their website. their service is not bad at all but [Edited: "Profanity"]their customer service [Edited: "Profanity"]. i helped one of my guys get their phone unlock thru AT&T and it literally took less than 24hrs from the time i emailed them till it got unlocked.

Hey so messaging them from here is actually way better than calling customer support, as soon as they responded from here, my phone was unlocked after 24 hours. I informed them what the issue was, device IMEI, my address, phone number, military orders and e-mail. After contacting them, they immediately resolved the issue. Hope this helps! Good luck. 

Yeah. I think it just takes several days and multiple people until they finally get someone or someone tells the agent they are working with what their policy on military is