jmpgbb's profile

Visitor

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1 Message

Monday, March 17th, 2025 4:52 PM

Unauthorized port out fraud

xfinity allowed someone to fraudulently port out my phone number . This person now has control of my phone number, my bank accounts and my email because they were able to authenticate with my phone number. Have spent 10+ hours on the phone being bounced around to every Xfinity department. And have spent 3+ hours in person. No help. They are currently trying to contact the hacker who stole the number to get permission to give it back. Insanity. Can anyone help?

Official Employee

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3.2K Messages

14 days ago

 

jmpgbb Thank you for taking the time to reach out to us here on our Xfinity Forums. I can't even begin to imagine what a headache this must be for you, . Our team would be happy to see how we can further assist you, please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

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