Visitor
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6 Messages
Unauthorized payment
After tons of problems with xfinity mobile I decided to cancel services in Jan 2026.I had an automatic payment coming later that month and fine I left my card on file and paid.
next day I call to have them remove the card on file because it was not letting me do it in the app. The agent removed it. I told them that I am not authorizing any future payments.The agent said that it will not happen. Then February 21 came and they are charging me $900 For a remainder of phone charges. I clearly told them that I did not authorized this payment. I called and they said they cannot do anything about it. I told them that it should be illegal. They are using my card without authorization. Even the guy I spoke to today said that he couldn’t see my card. How could they do this. I’m going to try to cancel the payment with my bank, but the problem is they still have that card somewhere in their system.
This adds to the terrible customer service they have.
XfinityEricB
Official Employee
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3.1K Messages
18 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_wl0s6b
Visitor
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6 Messages
5 hours ago
Update- After speaking with someone again, no resolution. Like always in Customer service everyone will tell you a different thing. No follow up of any conversation. For them clients are not right. Had tons of problem as a client and they never help. Imagine now that I dropped their service. Everyone should be aware it’s not an ethical company.
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