Unable to verify Identity

Good morning @DorotheaJ6 I understand how frustrating it can be when an order is delayed. In some cases, Xfinity Mobile orders require additional verification to help protect against identity theft and unauthorized purchases. If your order was selected for review, you should receive instructions by email, text, or automated phone call. Be sure to respond within 72 hours to avoid cancellation, and check your spam or junk folder if you don't see the message. If needed, you can contact the Mobile Order Verification team at 1-844-963-0011 or visit a local Xfinity Store for assistance.