New Poster
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2 Messages
Unable to use new phone on network
I hope you can help. I have spent over 3.5 hours in my local xfinity store the past 2 days trying to get my phone working for xfinity mobile. The local rep has escalated through tier 2 & tier 3 with no success. I was able to port my number from a Verizon business account to my personal xfinity account. My new cell phone did not come over. The new cell phone is unlocked.
An extra device was added to my account and I was charged a setup fee. The phone number with it doesn't go to any device.
[Edited: "Personal Information"]
Currently, the above phone number is associated with my old phone, [Edited: "Personal Information"]
Can someone please help?
Thanks
Makr
XfinityTony
Official Employee
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1.3K Messages
8 days ago
Hello, @m.n1! Thank you for your post! I would love the opportunity to look over your Xfinity Mobile account and figure out what is going on with that number activation. Please, send a DM to Xfinity Support with your full name and address to get started.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging
•Click the "New message" (pencil and paper) icon
•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
•Type your message in the text area near the bottom of the window
•Press Enter to send your message
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