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Jasonc126
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81 Messages

Thursday, March 13th, 2025 7:56 PM

Unable to test

Yes every time I run the test in Xfinity Mobile....my speed is good but it always say it's unable to test my devices.  Anybody know how to fix this?

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2 months ago

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XfinityDilary

Official Employee

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2.3K Messages

4 months ago

 

Jasonc126 Hey there! Thanks for posting on our Community Forums. Are you trying to test the device connected to your home network through our Xfinity App? 

 

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Jasonc126

Contributor

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81 Messages

Yes but every time I run the test for the connected devices, I get this error "Something went again.  Please try again"

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2 months ago

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XfinityAbby

Official Employee

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299 Messages

Have you tried to run the test on the Xfinity website instead of the Xfinity app? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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