Visitor
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1 Message
Unable to retrieve itemized device payment receipt
After paying off my mobile device and ending my mobile line, I am unable to login to my xfinity mobile account to see any statements or device payment details. I need a receipt of my device payment showing the details of the phone, payment and phone number.
XfinityRay
Official Employee
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4.4K Messages
2 hours ago
Hi there, @user_056674! Thank you for reaching out about your billing statement. If you are unable to access that online, you will need to send a request to our Subscriber Record Center. We can help you in a direct message with what is needed and their contact information so you can have the statement sent.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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