Unable to Pay Final Bill for Months – Requesting Escalation

For months I have been trying to pay my final bill, but it does not show online. I have been sent in circles between online chat, the store, and multiple agents, all giving the same scripted responses with no resolution.

This is a backend system issue preventing me from paying and closing my account. I also expect a substantial credit for the months of wasted time.

I am requesting immediate escalation to the corporate team to generate my final bill so I can pay it.

I can provide the full chat transcript if needed.