Visitor

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1 Message

Monday, January 12th, 2026 6:21 PM

Unable to get Transfer out PIN for Xfinity mobile

I'm unable to generate Transfer out PIN for Xfinity mobile in Xfinity App. Called customer service and no one is helping to get transfer PIN.

No store nearby.

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Official Employee

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2.6K Messages

12 hours ago

 

user_w5409s I am so sorry to hear about the trouble you've had getting your Transfer PIN. I completely understand how frustrating it is to feel stuck in a loop between the app and customer service, especially when you don't have a store nearby to visit for help. Because this PIN is generated through a secure self-service portal for your protection, we aren't able to see or provide it directly over this chat. However, I want to make sure you have the exact path to get it quickly! Please click this link: Request an Xfinity Mobile Transfer PIN. Once there, scroll down to the "Request an Xfinity Mobile Transfer PIN" section for the step-by-step guide to generating it via your online account. Please let me know if you have any questions along the way. 

 

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