Hey there, user_949smj! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am sorry to hear about the troubles with your iPhone and group message. I understand the frustrations, my notifications on my iPhone stopped completely and didn't resolve until I did a full settings refresh. Have you attempted to reset your network settings? If you have not, can you please follow the steps below to attempt to reset the network settings. You can follow the steps here with some basic troubleshooting of Apple devices. Please let us know if that resolves the group messaging issue, and if you need any further help.
Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings, confirm. Please restart your device if it doesn't complete on its own.
XfinityAdrienne
Official Employee
•
1.2K Messages
25 days ago
Hey there, user_949smj! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am sorry to hear about the troubles with your iPhone and group message. I understand the frustrations, my notifications on my iPhone stopped completely and didn't resolve until I did a full settings refresh. Have you attempted to reset your network settings? If you have not, can you please follow the steps below to attempt to reset the network settings. You can follow the steps here with some basic troubleshooting of Apple devices. Please let us know if that resolves the group messaging issue, and if you need any further help.
Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings, confirm. Please restart your device if it doesn't complete on its own.
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