Visitor

 • 

1 Message

Wednesday, October 15th, 2025

Unable to find order

Hello,

I recently placed an order to upgrade my phone to the new iPhone 17 Pro Max and have verified my identity but I never received any confirmation or confirmation email and I can no longer find my order under Billing. I do have the order number but my number was never charged. Any help would be appreciated.

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Selected Oldest First

Official Employee

 • 

2.2K Messages

4 days ago

Hi! Thanks for meeting us here. Sorry to hear about the trouble with your upgrade, @Tkm18204. We'll gladly take a look into this for you. Please send us a Direct Message with your full name and complete service address. We look forward to hearing from you.

 

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