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user_gm2ncs
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Sunday, January 7th, 2024 1:33 PM

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Unable to activate my device.

Everything is grayed out. I have a sim card in my hand from the store. The sim card is still showing shipping.

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Updated 

9 months ago

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user_gm2ncs

2 Messages

9 months ago

It shows up on the app but when I click the phone it shows a error message. It has been over 2 days.

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XfinityDena

Official Employee

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2.3K Messages

@user_gm2ncs I am sorry you are getting this error message. Are you still unable to activate your phone? I want to ensure you’re able to get in touch with an Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Please reach out to our Xfinity Mobile team with the options below. 

 

Text Message: 1 (888) 936-4968
Phone: 1 (888) 936-4968
Chat: xfinity.com/xfinityassistant/?channel=xMobile

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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9 months ago

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