Visitor
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1 Message
Unable to Activate eSim
I moved my mobile cellular phone service to Xfinity yesterday. When I look at "Services" in the Xfinity App, I can see my phone listed. However, when I try to activate the eSim in my Settings, I get a message that "Your eSIM isn't ready yet." and contact my service provider.
XfinityPaula
Official Employee
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1.9K Messages
2 hours ago
Hello user_gxhk9u! Thank you so much for joining our Xfinity mobile services. I have loved the service for about 3 years now and had the same hiccup when I ported my phone number over. Did you turn off or delete the existing esim from the previous provider?
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