Visitor
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1 Message
Trying to upgrade my phone with no luck
I’ve been working with the local XFinity store to upgrade my phone to an iPhone 18 Pro Max for 2 weeks. Every time they submit a credit escalation, it shows up $0. I have an 816 credit rating, all 3 credit bureaus are unfrozen, and I’m a Diamond customer , paying on time every month since 2012. Please help me get this through!
XfinityMelinda
Official Employee
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437 Messages
4 hours ago
Hello @user_m2e6ah, and thank you for reaching out to us on the Xfinity Community Forum. We understand how frustrating it must be to continue running into this after working with the store for the past two weeks, especially after confirming that your credit files are unfrozen.
While we're unable to bypass or override the results of the credit evaluation, an adverse-action letter should be generated within 30 days of the decision. That letter will provide more information about the reason for the decision and include the appropriate credit bureau contact information if you have questions about the result. We recommend reviewing that letter for the specific reason provided.
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