Trying to get an upgrade

Question

When I first called to get help, they had to raise a ticket and said it would take 1-2 hours. It’s been over 24 and nothing had happened. It’s a simple phone upgrade. Why is the process taking this long or this cumbersome?!

XfinityBrianH · Answer

user_7cf75f Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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user_7cf75f

Trying to get an upgrade

XfinityBrianH

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