Visitor
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3 Messages
trouble with phone trade in
I mailed my trade-in three weeks before the deadline, but according to the tracking number, it’s now delayed. To clarify it didn't have to be there until the 10th but it's now close enough to that date i'm concerned they won't honor my trade in. I’d like to notify someone at Xfinity so they can make a note on my account, but as usual, it's nearly impossible to reach a real person.
I’m requesting that someone from Xfinity contact me by email so I have something on record. I’ve had previous conversations with Xfinity support over the phone and had repeatedly tried to inform them that I have a sprinkler system in my front yard. I specifically asked them to confirm they noted this via email—which I never received. Despite two calls, they still dug in my front yard.
user_9l487e
Visitor
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3 Messages
9 days ago
I have all the necessary documentation, including my tracking number and videos of the phone’s condition. I can provide anything else they may require. My only request is that they honor my trade-in and extend the return date if necessary.
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user_9l487e
Visitor
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3 Messages
9 days ago
still hoping for a response as this is time sensitive. tried to email support@xfinitymobile and got this response
do-not-reply@xfinitymobile.com
Thanks,
Xfinity Mobile Team
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user_vpui2e
Visitor
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6 Messages
9 days ago
I have the same issue. I haven’t heard anything about my trade-in. US Postal Service says it’s moving to the next facility in Dallas, Texas. Assurant is literally 40 minutes from Dallas. I’m afraid I’m not gonna get my trade-in credit or check
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user_vpui2e
Visitor
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6 Messages
9 days ago
I did call assurant the company that processes the trade-in they said to email this address
xm_tradein_escalations@comcast.com I got an automated message saying that this is not
This mailbox is not monitored for customer inquiries. For assistance, please chat with us or check out our Xfinity Community Forums.
— Xfinity Mobile
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XfinityAdrienne
Official Employee
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1.6K Messages
7 days ago
Hey there, @user_9l487e! Thank you so much for reaching out to us here on the Xfinity Forums! I know how stressful it can be with trading in a device, and seeing the delays in the USPS mailing.
Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines, if needed, we may invite you to send us a Direct Message. We did receive your DM and will continue with you there.
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