Visitor
•
1 Message
Trouble Getting Paid Device Unlocked
My device is paid in full and I am still having trouble getting my phone unlocked. I have been without phone service going on 2 days now, had several chats and called and put on hold for 40 minutes with no luck. I received a message that my ticket had been cleared....nope, phone still locked. I did file an FCC complaint yesterday.
XfinityBillie
Official Employee
•
4.2K Messages
3 hours ago
@user_gtcaby Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand how frustrating it would be to go without phone service for so long and our team would love to see how we can assist with the device unlock request. Please send our team a direct message with your full name and address.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0