New Poster
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6 Messages
Transfering number to new carrier, question re: device payment plan
My device show that it is Paid in Full, however, the final payment is being withdrawn from my account in 13 days. I've been warned that if I transfer my number to a new account, any promotions will be voided & I will owe for the remainder of the device. I had a 50% off promotion on the device.
If I transfer my number before that payment comes out of my account, even though my device shows that it is paid in full, will I be penalized?
DreamSayerZ
Problem Solver
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939 Messages
3 days ago
@Dusten528 You'll have to wait it out until the device is paid off/account fully credited. After that, you need to confirm the device gets unlocked before you can move to a new carrier.
(edited)
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XfinityEva
Official Employee
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2.3K Messages
2 days ago
Thank you @Dusten528 for visiting Xfinity Forums for help with your upcoming move. How long ago was the device paid in full?
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