Good morning user_yr6qy3. Thank you very much for reaching out! The steps above are accurate. It makes things a bit different if the code is inaccessible going through those steps, we would need for you to stop down locally at one of our Xfinity Stores. Here is the link you can use to find the location closest to you, you can also make an appointment through that same page.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Why is this such a prevalent issue? The Xfi app and online web works everywhere except after submitting text verification code to obtain transfer PIN. I signed up online, and now you're telling me I have to physically visit a store to transfer out?
For anyone else reading this. Submit a complaint on the FCC Consumer Complaint Center -> Select Phone -> Select Number Portability. Under FCC rules, carriers are legally required to make it reasonably easy for you to port your number out and cannot unreasonably withhold or obstruct your Transfer/Port-out PIN.
DreamSayerZ
Problem Solver
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21 days ago
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user_yr6qy3
3 Messages
16 days ago
i've been following the exact steps above.
I have just not been receiving any PIN on my personal line.
I am hence not able to stop using the (terribly bad) services of xfinity to use a much better phone provider.
Please advise on next steps. I do need to get my porting PIN.
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