Good morning user_yr6qy3. Thank you very much for reaching out! The steps above are accurate. It makes things a bit different if the code is inaccessible going through those steps, we would need for you to stop down locally at one of our Xfinity Stores. Here is the link you can use to find the location closest to you, you can also make an appointment through that same page.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Why is this such a prevalent issue? The Xfi app and online web works everywhere except after submitting text verification code to obtain transfer PIN. I signed up online, and now you're telling me I have to physically visit a store to transfer out?
Thanks for sharing those additional details, @user_yr6qy3. Keeping up with industry standards for account security is why we have the two options in place for acquiring a transfer PIN. The steps outlined above through the Xfinity app or web browser are the first recommendation. We understand that hasn't worked in your case. The second option would be a Xfinity retail store.
I know you're out of the country at the moment. If you can't make it back by the time you need the number ported out, then you may add a trusted individual as a Manager to your Xfinity account, who would then visit the store to acquire a transfer PIN.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
DreamSayerZ
Problem Solver
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1.2K Messages
1 month ago
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user_yr6qy3
5 Messages
1 month ago
i've been following the exact steps above.
I have just not been receiving any PIN on my personal line.
I am hence not able to stop using the (terribly bad) services of xfinity to use a much better phone provider.
Please advise on next steps. I do need to get my porting PIN.
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user_yr6qy3
5 Messages
2 days ago
just so we're clear, i can successfully get texts from xfinity to change my password. I cannot do so to get a code to generate a porting PIN.
To me this is proof that I am being prevented from transferring my line by Xfinity/that I am being forced to stay at xfinity.
This is not unacceptable.
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