Visitor
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1 Message
Transfer Pin
I have been treated so poorly from customers service because I need to get my transfer pin and everyone was rude and unhelpful
Visitor
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1 Message
I have been treated so poorly from customers service because I need to get my transfer pin and everyone was rude and unhelpful
DreamSayerZ
Problem Solver
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915 Messages
6 months ago
@user_z7h1xf
1. Sign in to your Xfinity Mobile account online and go to the Devices tab.
2. Select the device associated with the mobile number you want to transfer.
3. Scroll down to Transfer your number, cancel this line and select Learn More.
4. Choose the active line and send a one-time passcode (OTP) to that line.
Enter the OTP and select Confirm Code.
5. Send yourself a text message with the security PIN, which expires in 24 hours.
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XfinityRoberto
Official Employee
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2.1K Messages
6 months ago
Hi there @user_z7h1xf. Thank you so much reaching out to us regarding your concern of getting a transfer pin. Please follow the instruction that @DreamSayerZ provided. Thank you so much for your help @DreamSayerZ.
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user_dgktee
Visitor
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1 Message
6 months ago
I made an appointment to upgrade my phone at an Xfinity store but they cancelled my reservation for no reason.
Time for a new provider.
I'm trying to get my security pin to transfer my number through the app but the portion where I get the pin won't load.
I go into another Xfinity store to get the pin but they say they can't give that out at the store level, tells me to call 611.
I call 611 and after holding for 15 minutes customer support she tells me to delete and redownload the app and try it again.
Of course that doesn't work, she tells me i have to go into the store to get my pin.
I'd really like to keep my number that I've had for the last 20 years but Xfinity is holding it hostage.
How do we get a class action lawsuit started against these criminals? Any lawyers reading this let me know.
Before any Xfinity employees reply to this with step by step instructions don't bother, this company is just like those instructions, they don't work.
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user_f8o0nb
Visitor
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2 Messages
12 days ago
I have close my account with xfinity due to the fact i have to contact them every month about a $29.16 credit on my daughter phone. A $700 credit was approved for my daughter phone. This have been going on since April 2025 and it is December 2025 and my account is still not corrected. So i got feed up with the long many hours on the phone each and every month. I call December 3,2025 and told xfinity to close my account. I ask the agent how much will cost me to close the account and he said $800.09 this is the balance of my daughter phone at retail price. So i ask the agent what about my trade in of $700. Agent told me i lose that amount because i got out contract early. I told the agent i'm getting out contact because Xfinity refuse to correct my account. They still refuse the fact that they are the one who refuse to honor the contact. So after paying off the account....you talk about pouring salt on the wound. I requested a transfer/port out pin# and a esim restriction taken off my daughter phone so we can go about our lives.
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