transfer pin - significant issues

Here we are on Day 4 of no phone. Between my spouse and I we have now spent over 16 hours on the phone and 2 trips to the store with no resolution. I need a pin for my phone # to port it to another provider (the current phone will not turn on). We have spoken to over 10 people on the phone and 4 people in the stores and yet no one can help. You Xfinity have messed up with not being able to associate the device to an account to enable us to port the #. Today, Day 4 of n phone a representative from you "Go" escalation team tells us that this is a "known issue" and he doesn't know when it will be fixed. We have a business account and a personal account with you. This is significantly impacting my business - 4 days with no phone. Your resolution was "Sign up for another 24 months and we can get you a new phone." This is fraudulent and deceptive behavior to pretend you cannot provide a pin and then try to tell me the only resolution is to be locked into your terrible service for another 2 years. We are now seeking legal action.