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Thursday, March 27th, 2025 7:07 PM

Transfer phone number to new account

I want to transfer my current cell phone number from this account to a new XM account.

Official Employee

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2.2K Messages

6 days ago

user_emqsyy, Hi there! Thanks for taking the time out of your day to reach out. I can understand the importance of wanting to switch your current number to a new device as I just upgraded my iPhone not to long ago. You've come to the right place for help. Our team of experts is happy to help with this over social media. When you say this account, do you mean you want to transfer your current number that is already on an XFINITY Mobile account to a new device on the same XFINITY mobile account or to a brand new account? If for the same account, here are the steps. Go to xfinitymobile.com/activate -> select your old device -> select replace device- > follow on-screen instructions.  

3 Messages

@XfinityGabriel​ change phone number to a new XM account and phone.

Official Employee

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806 Messages

Thank you for clarifying @user_emqsyy. If you could send our team a direct message with your full name and full address, we can assist.

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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