Visitor
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1 Message
Transfer number
I tried to transfer my phone number to another carrier, but it didn’t go through. It kept saying that my account number was incorrect when I tried to transfer my number. I was wondering if that’s because my mobile plan got canceled today. Is there any way to transfer out my number or keep my phone number?
DreamSayerZ
Problem Solver
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1.1K Messages
3 hours ago
Did you go through the port out process and receive a pin etc? You need to do that. Don't cancel the account before porting. I would use the chat or Xfinity app and speak to an agent for assistance.
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