Transfer mobile number from someone elses account to mine

Hello,

I have my own personal Xfinity internet account

the account was closed today because he passed away two weeks ago

Oh no, @user_pourd1 I'm sorry to hear that. Is the Xfinity Mobile account still active?-Richard

No, I found that my cell had no service this morning so someone closed the account, maybe one of his family members.  I've already gone into Xfinity and they said there is nothing I can do.  The person who closed the account, family member, has to re-establish and release my number.  I already tried this with my husband and customer service was of no use when I called to let them know he released it.  I would think a note would be on his account.  Anyway, I am really upset and disappointed in Xfinity.  If I can't get my number in the next couple of weeks, I will cancel my internet service and move on unfortunately.  Thank you for listening!

Thank you for sharing what happened with the account, @user_pourd1. The choice would have been to either close the account or transfer it into someone's name when they reached out about this. Unfortunately, once the account is closed, recovering a mobile number is typically not possible unless very specific conditions are met. That may be why you were told the account would need to be reinstated. We can check with the Xfinity Mobile Executive team to find out if this would be possible. 

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