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nitachiquita
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Visitor

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2 Messages

Sunday, July 20th, 2025

Trade-in

I was trying to trade in my Galaxy S25 Ultra for either the Z Flip 7 or Z Fold 7, but keep getting an error saying my phone is ineligible. I both chatted online and called the support team, but neither of them were able to fix the issue. The person I spoke to on the phone said that it keeps giving an error because my phone storage shows up as 256G in your system when it is in fact 512G. He tried to fix it, but was unable to do so. Can anyone help fix this error?

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8 days ago

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XfinityRichard

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2.2K Messages

8 days ago

Hi there, @nitachiquita I'm very sorry for the trouble that you are having with trying to trade in your phone. Since it's been a few days since you posted. Were you able to get assistance? If not please don't hesitate to reach back out.-Richard

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nitachiquita

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@XfinityRichard​ No, I wasn't able to get any assistance with this issue. They also still haven't been able to fix my voicemail errors either. The voicemail on this phone has never worked and they can't figure out why. No one knows how to fix ANYTHING!

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8 days ago

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XfinityRichard

Official Employee

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2.2K Messages

I'm sorry, @nitachiquita to hear that our Xfinity Mobile team has not been able to fix your voicemail as well. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 days ago

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