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Friday, December 29th, 2023 12:46 AM

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Trade-In Value not Recieved

Was offered $330 to trade in my iPhone 12 Pro for an iPhone 14 pro October 2022 and still have not received it despite reaching out. Has anyone else had this issue and what did you do??? 

Official Employee

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830 Messages

9 months ago

@user_57ra3u Can I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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