Trade-in rejection

We sent my husbands phone to assurant to get the value of his phone applied to our monthly bills as a credit. Now in the status it says our trade in was rejected for serial number mismatch. This makes no sense… and we are really frustrated because it does make a big difference on our monthly bills. so what are we supposed to do now???

Responses

XfinityChristy

Official Employee

•

1.7K Messages

3 days ago

keysj Hello and thank you for reaching out via our Xfinity Community Forums. I understand how frustrating this situation must be. I apologize for the inconvenience and the rejection of your trade-in. I can see how a serial number mismatch would be confusing and concerning, especially since it impacts your monthly bill.

Our team has limited access to your Xfinity Mobile account but I want to help you you get in contact with someone that assist you . To get started, please sent a direct message with your full name and address.

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keysj

Trade-in rejection

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