Trade-in Device: No Credit Update Despite Delivery to Warehouse

I am writing to escalate an ongoing issue regarding the trade-in process for one of my devices associated with Offer Number: [Edited - Personal Details] and IMEI/Serial Number (last 4 digits): [Edited - Personal Details].

• Purchased two iPhone 16 Pro devices on September 22, 2024, both with trade-in offers up to $1,000.
• Shipped both trade-in devices via USPS on September 22, 2024.
• USPS tracking confirms both devices were delivered to your warehouse on September 27, 2024.
• One device was graded and credited $1,000 on October 1, 2024.
• The second device, which was delivered on the same date, is in perfect condition (no damages or scratches), but I have yet to receive any credit or communication regarding its status.
• I have contacted customer support multiple times, and was advised to wait until October 13, 2024, as per the notes left by the supervisor on October 7, 2024.

As the cut-off date of October 13, 2024, has now passed, I am requesting immediate resolution of this issue. We have been stuck in limbo for too long, and I would greatly appreciate your prompt attention to ensure the $1,000 credit is applied without further delay. Please review the case and provide an update as soon as possible.