Trade-in delivery locked to old address

Question

My trade in for my insurance claim is locked to an old address, I need to change my trade in delivery to my new address. Xfinity is unable to change it because they do not offer service at my new location

XfinityEmilyB · Answer

user_polo Welcome to our community forum! Thank you for reaching out so we can get the address updated on your account. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.

Devices

user_polo

Trade-in delivery locked to old address

XfinityEmilyB

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