Visitor
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3 Messages
Trade-In Cancelled/ According to tracking number Assurant picked up trade-in and has apparently lost it. Help.
I received an email that my trade in was cancelled with no other explanation. According to the USPS tracking number, the phone was delivered and picked up by an individual in Lewisville, TX on October 26th. (It was due on October 31.)
I contacted Xfinity Mobile via chat who told me that I had to contact Assurant. I contacted Assurant and was told that I had to contact Xfinity Mobile. I am now stuck in a frustrating "customer service" loop and the unhelpful Xfinity Agent AI has no idea how to handle a question about a lost trade-in.
I need to know how to get this issue resolved as my $1000 trade-in phone is currently lost in the ether after being picked up by Assurant.
Thank you, in advance, for your assistance with this extremely frustrating issue.
XfinityBrianH
Official Employee
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1.2K Messages
1 month ago
@user_fc9pr7 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
(edited)
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user_fc9pr7
Visitor
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3 Messages
1 month ago
Instructions followed. No reply via the DM portal after one week. Still looking for assistance. Thank you.
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user_fc9pr7
Visitor
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3 Messages
9 days ago
Update: This issue has now been satisfactorily resolved by Xfinity Mobile. Thank you for your assistance.
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