Trade-in cancel

My trade-in was canceled with no reason given. The status won't load online, customer support isn’t able to give me details, and Assurant's phone menu hangs up on my number. Whats the best solution at this moment?

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XfinitySeth

Official Employee

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1.5K Messages

19 days ago

Howdy user_4ao9sq, and thanks for stopping by the community for help with your mobile trade-in! Since your status isn't updating when checking online, if you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be more than happy to look into this for you.

How to Send Us a Direct Message:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

You can see how to send us a direct message here,

How to: Direct messaging within the forum | Xfinity Community Forum

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user_4ao9sq

Visitor

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3 Messages

@XfinitySeth hi,

thanks so much for your response. I have sent a message accordingly with my name and service address. Could you please look into it and let me know?

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19 days ago

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user_4ao9sq

Visitor

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3 Messages

6 hours ago

Hey, why i haven’t received any resolution yet?

There was a ticket open- they closed it saying “

Thank you for contacting us regarding an Xfinity Mobile device trade-in. Your case has been resolved. You’ll receive another email with more details shortly.”

i never received any more email. Please give me an update asap

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user_4ao9sq

Trade-in cancel

XfinitySeth

user_4ao9sq

user_4ao9sq

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