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user_k8epgz
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3 Messages

09/21/2026 3:22 PM

Trade In

I've been super busy and i'm sending my trade in device out today, my phone is supposed to be received by the 23rd and it won't be there in time.. it is possible to get an extension until friday for the phone to come in

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1 month ago

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DreamSayerZ

Problem Solver

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1.1K Messages

1 month ago

Xfinity trade-in phones must be shipped within 21 days after your new device ships.
Important Shipping Rules
  • Start Date: The 21-day countdown begins the day your new phone leaves the warehouse (shipped), not the day it arrives at your door.
  • Alternative: You can also drop off your trade-in device at any local Xfinity Retail Store instead of mailing it.
  • Preparation: Remember to back up your data, sign out of accounts (like Apple's Find My), and factory reset the phone before sending it.

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XfinityDemetrise

Official Employee

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590 Messages

1 month ago

Hi there @user_k8epgz Thank you so much for reaching out on our Xfinity Community Forum.  I'll be happy to assist.  Were you able to get your device mailed in? 

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user_k8epgz

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3 Messages

@XfinityDemetrise​ i was told by a chat bot on the xfinity app and by online that i can bring the phone in to an xfinity retail store, but when i did, they said that its only for in store purchases.. so i missed the deadline

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1 month ago

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XfinityKassie

Official Employee

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2.8K Messages

@user_k8epgz I'm sorry to hear you missed the deadline. I know that can be disappointing. Please let us know if there is anything else we can do to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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1 month ago

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